Contact Goa Games

Contact Goa Games, reach our support team for help with login, registration, deposits, withdrawals, bonuses, and any account questions you have.

Reach us

Have a question about your Goa Games account, a game result, or a withdrawal? Our support team is here to help. The fastest way to get in touch is through our in-app chat. For non-urgent matters, drop us an email and we will get back to you within 24 hours.

When emailing, please include your registered mobile number and a brief description of your issue. For payment queries, whether made through PhonePe, GPay, or BHIM, attach a screenshot of the transaction so our team can trace it faster and resolve it without unnecessary back-and-forth.

Office hours

Our support runs every day of the week with no public-holiday exceptions, including Diwali, Holi, and Independence Day.

  • Automated in-app chat: 24 hours a day, 7 days a week
  • Live human agents: Monday to Sunday, 9:00 AM to 9:00 PM IST

Queries submitted outside live-agent hours are queued and handled from 9:00 AM the following morning. Email responses are sent within 24 hours of receipt. During peak hours, typically 6:00 PM to 9:00 PM IST on weekends, live-agent wait times may be slightly longer. Leaving your query in the automated chat ensures an agent picks it up as soon as they are available.

Online-only support

Goa Games operates entirely online. There is no physical office, no walk-in counter, and no mailing address to visit. All support is delivered digitally, through in-app chat and email.

This means you can raise a withdrawal dispute, flag a failed UPI transfer, or report a technical glitch from anywhere in India, without travelling to a branch or standing in a queue. Your access to the Goa Games support team is exactly the same.

If you come across any listing, social-media post, or third-party site claiming to show a Goa Games office address, please disregard it and contact us only through the official channels listed on this page.