Goa Games - Privacy Policy

Information we collect

What we collect

When you use Goa Games or visit goagamesapp.in.net, we may collect the following categories of information:

• Account data: Name, email address, username, and password when you register an account.
• Device & technical data: Device model, operating system version, unique device identifiers, IP address, browser type, and app version.
• Usage data: Game activity, session duration, in-app actions, feature interactions, and gameplay statistics.
• Transaction data: Purchase history, payment method type (we do not store full card details), and transaction identifiers processed through our payment partners.
• Location data: Approximate location derived from your IP address. We do not collect precise GPS location unless you explicitly grant permission.
• Communications: Messages you send to our support team, feedback submissions, and survey responses.
• Cookies & tracking technologies: We use cookies, web beacons, and similar technologies to maintain session state, analyse performance, and personalise your experience. You may manage cookie preferences through your browser settings.

We collect information directly from you, automatically when you interact with Goa Games, and occasionally from third-party service providers such as analytics platforms and payment processors.

How we use your information

How we use it

Goa Games uses the information we collect for the following purposes:

• Service delivery: To create and manage your account, process transactions, and provide access to all Goa Games features.
• Personalisation: To tailor game recommendations, offers, and in-app content to your preferences and gameplay history.
• Security & fraud prevention: To detect, investigate, and prevent fraudulent transactions, unauthorised access, and other prohibited activities.
• Analytics & improvement: To understand how players use Goa Games, identify bugs, measure feature performance, and improve our products and services.
• Communications: To send transactional messages (account confirmations, receipts), service announcements, and, where you have opted in, promotional communications about Goa Games offers and updates.
• Legal compliance: To comply with applicable Indian laws and regulations, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, and to respond to lawful requests from governmental authorities.
• Dispute resolution: To investigate complaints, enforce our Terms of Service, and resolve disputes.

We process your personal data on the legal bases of contractual necessity, legitimate interests, compliance with legal obligations, and, where required, your consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

We do not sell your personal data to third parties. We may share data with trusted service providers who process it on our behalf under strict confidentiality obligations.

Your rights

Your rights under applicable law

As a user of Goa Games, you have the following rights with respect to your personal data, subject to applicable Indian law:

• Right to access: You may request a copy of the personal data we hold about you.
• Right to correction: You may request that we correct inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time via your account settings or by contacting us.
• Right to grievance redressal: You have the right to have your grievances addressed in a timely manner in accordance with the Digital Personal Data Protection Act, 2023.
• Right to nominate: You may nominate another individual to exercise your data rights on your behalf in the event of your death or incapacity.

To exercise any of these rights, please submit a written request to our contact details below. We will respond within 30 days of receipt. We may need to verify your identity before processing your request. There is no fee for making a request, though we reserve the right to charge a reasonable fee for manifestly unfounded or excessive requests.

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. When data is no longer required, it is securely deleted or anonymised.

Contact us

For privacy queries, data requests, or to reach our Grievance Officer, email us at [email protected]. We aim to respond within 30 days of receiving your request.